
Middle managers have a crucial role within an organization: they must both reconcile the well-being of their staff and implement the company's strategic vision. A delicate mission made even more complicated in times of uncertainty. Indeed, crises will bring multiple challenges to the work environment; conflicts, lack of transparency and unforeseen events can generate confusion and undermine internal balance. Middle managers find themselves on the front line to manage these situations. Between the strategic vision of Top Management and employees' expectations, middle managers must show a lot of tact and discernment to mitigate the impact of these uncertainties.
Through his opinion piece on Média 24, Prof. Othmane Benmoussa thoroughly detailed this issue by analyzing it from several angles and highlighting some resolutions, the result of an in-depth study on the subject.