The Ombudsman holds a unique position, both independent and deeply committed to serving the academic community. Its primary mission is to guarantee fairness, respect and transparency in relations between students, teachers, researchers, administrative staff and University services.

When faced with a complaint, a misunderstanding or a feeling of injustice, the Ombudsman becomes the neutral and confidential point of recourse to which anyone can turn with confidence. They listen, analyze and shed light on the often complex situations generated by university life.

They help clarify expectations, understand the rules and restore dialogue that may have broken down. Their role is neither to impose decisions nor to take sides, but to identify the fairest solutions, propose constructive mediations and help ease tensions before they escalate.

They also play a role in the University's continuous improvement. Through their findings, they highlight practices that can be improved, risks of malfunction and areas of institutional fragility.

They recommend measures to strengthen service quality, procedural coherence and trust within the community and thus embody an essential value: that of a University attentive, responsible and firmly committed to protecting rights, promoting a peaceful climate and respecting all its members.